Our NO FIX NO FEE policy applies and Your Equipment may be collected in person unrepaired and unassembled. If You require your Equipment to be reassembled then We will apply a fixed fee of €20 for this service along with any applicable shipping costs.

We do not routinely correct software defects nor load or reload software applications unless We have specifically agreed to do so. You are strongly recommended to adopt and implement comprehensive back up procedures as We will not be liable for any damages whatsoever whether direct or indirect (including any liability to any third party) resulting from the loss of or damage to data of software application occurring as a result of the Repair Service whether such loss or damage is caused by Our negligence or otherwise howsoever.

Quoted times are always expressed in working days, which for the purpose of this Agreement shall mean Monday to Fridays, excluding Irish bank or other public holidays.

We do not undertake to erase any data from any hard drive of an item being repaired as part of the repair service unless this has already been agreed upon.

Both the Customer and Us shall ensure that the Item is suitably packed to ensure safety in transit. Anti-static bags must be used wherever appropriate.

We reserve the right to recycle or dispose any goods after 3 months of:

non-payment from date of original invoice being issued.

non-response to any estimate or quotation supplied.

non-collection of goods.

 

We will warrant all repairs and/or replacement parts to be free from defects in workmanship and materials for ninety (90) days (unless otherwise specified) from the date of Item delivery to the Customer or for the balance of any previous Warranty, whichever is the longer.

We will repair any item where the warranty is confirmed as valid at no cost to the Customer. Any product that cannot be repaired and where a complete replacement is required will be advised to the Customer and the Customer given the option to: receive a quotation for a complete replacement less the cost of the original repair: or alternatively to receive a credit for the original cost of repair and the item returned to the Customer.

All shipping charges for repair under warranty are the responsibility of the Customer.